Effective Date: November 3, 2026

1. Purpose

This Service Policy explains the general expectations and procedures for customers requesting car detailing and interior restoration services from Shadowline Auto Interiors.

The exact work, price, completion estimate, and any special conditions will be confirmed in the applicable quote, work order, invoice, or written service agreement.

2. Service Requests and Inspections

Customers may contact us through our website, telephone, email, or available booking system.

We may request photographs, vehicle details, or an in-person inspection before confirming the work or price.

An initial estimate may change if an inspection reveals hidden damage, contamination, deterioration, previous repairs, or other conditions that could not reasonably be assessed beforehand. We will discuss material changes with the customer before performing additional chargeable work.

3. Appointments and Scheduling

Appointments are subject to confirmation.

Customers should arrive or deliver their vehicle at the agreed time and notify us as soon as possible if they need to reschedule.

Cancellation notice: ##

Late arrivals and missed appointments: ##

If Shadowline needs to reschedule an appointment, we will notify the customer as soon as reasonably practicable and discuss alternative arrangements.

4. Deposits and Payments

Deposit requirement: ##

Payment deadline: ##

Accepted payment methods: ##

Any deposit, cancellation charge, or other fee must be communicated before the customer commits to the relevant booking or service and must comply with applicable law.

5. Vehicle Preparation and Customer Property

Before dropping off a vehicle, customers should:

• Remove cash, valuables, personal belongings, and important documents.

• Inform us about existing damage and known interior issues.

• Identify sensitive materials, aftermarket modifications, electronic accessories, or other special handling concerns.

• Provide keys and necessary access instructions.

Customers should retain any items they do not want handled during the service.

6. Service Results and Existing Conditions

Results depend on the vehicle's condition, materials, age, previous treatments, and the nature of the requested work.

Some stains, odors, discoloration, scratches, wear, cracking, fading, or other damage may not be completely removable or repairable. Certain treatments may improve appearance without restoring the material to a new condition.

We will explain known limitations where reasonably possible before work begins. Customers should raise any specific expectations before authorizing the service.

Photographs of past projects are examples only and do not guarantee identical results on another vehicle.

7. Additional Work and Price Changes

If additional work is recommended or the expected cost changes materially, we will explain the reason and seek customer authorization before proceeding.

Customers are not required to approve optional additional work. Any approved change may affect the total price and completion time.

8. Completion and Vehicle Collection

We will notify the customer when the vehicle is ready for collection, using the agreed contact method.

Collection deadline: ##

Late collection or storage fees: ##

Any fee must be reasonable, disclosed in advance, and lawful. We will not impose an undisclosed fee solely by relying on this general policy.

Customers should inspect the completed work at collection and raise any concerns promptly. An inspection at collection does not waive legal rights for defects or damage that could not reasonably have been identified at that time.

9. Concerns, Damage Reports, and Rework

If a customer believes the work does not match the agreed scope or has caused damage, please contact us promptly at info@shadowlineautointeriors.com or
(385) 200-2033. Please provide the service date, vehicle details, a description of the concern, and relevant photographs where available.

We will review the concern and discuss an appropriate response based on the facts, the service agreement, and applicable law.

Workmanship warranty:

If no separate written warranty is offered, do not imply that one exists. Any rights provided by applicable law remain unaffected.

10. Refunds and Cancellations

Refund eligibility depends on the service agreement, work performed, any disclosed deposit and cancellation terms, and applicable law.

Where work has not started, we will assess any refund request under the applicable booking terms and legal requirements. If work has started or materials have been purchased, any permitted deduction must have a lawful basis and must not override non-waivable customer rights.

Business-specific refund and cancellation rules: ##

11. Contact Information

Shadowline Auto Interiors
Email: info@shadowlineautointeriors.com
Phone: 385-200-2033
Address: 2129 W 975 N, Layton, UT